FAQ

Welcome to our store!

All orders include tracking, this includes stickers. There is no variable price for sticker postage as we need to offer the tracking for security reasons.

FREE SHIPPING ON ORDERS OVER $20

Zip and AfterPay available on orders over $100

 

YTGO SHOP

PRE-ORDERS & POD

Pre order turn around time 4-7weeks, print on demand turnaround time 3-21 business days depending on the item and supplier.

Please note any pre-order & pod items are unable to be exchanged or refunded. We suggest measuring your size against the size guide or contacting us for help at ytgoffroadsales@gmail.com

Expected dispatch times are advised on each product in item description, please allow until this time for a tracking email to be sent. 

*Credit or exchange on faulty goods, item must NOT be used or worn. Photo evidence must be provided via email 📧 

 

MERCHANDISE

Q. What is the average delivery time?

A. Most orders will be fulfilled and sent within 4 business days of order, pending availability of stock. All orders are sent via Australia Post from North Queensland.

You will be sent a tracking number when your order has been dispatched. Please allow up to 10 days for your order to arrive, depending on shipping location, sometimes more for regional Australia. For international orders, please allow 14 – 21days from the date of dispatch.

Q. What is the returns & exchange Policy?
A. If your purchase is damaged or faulty in any way, we ask that you contact us at ytgoffroadsales@gmail.com with a photo of the issue and your order number. This must be done within 7 days of delivery. Once assessed by our team, we will provide a replacement or refund if stock is unavailable.

Exchanges are not applicable due to incorrect sizing or change of mind.

*Only purchases made directly from ytgoffroadsales@gmail.com are eligible to be returned. 

Q. What if my order or product doesn’t arrive?

Australian Orders
A. If your product does not arrive within 30 days we ask that you contact us at ytgoffroadsales@gmail.com with your order number, so we can investigate for you. Products returned via Australia post due to not being collected from the post office or incorrect address will incur a $15 reshipping fee.

International Orders
A. If your product does not arrive within 45 days we ask that you contact us at ytgoffroadsales@gmail.com with your order number, so we can investigate for you. Products returned via Australia post due to not being collected from the post office or incorrect address will incur a $25 reshipping fee.

Q. What payment methods are available?
A. We accept Credit/Debit cards, Paypal, Afterpay and Zip payments.

*Zip & Afterpay is available for orders $100+

 Q. What if I have a question?
A. You can email us at ytgoffroadsales@gmail.com