Q. What is the average delivery time?
A. Most orders will be fulfilled and sent within 4 business days of order, pending availability of stock. All orders are sent via Australia Post from North Queensland.
You will be sent a tracking number when your order has been dispatched. Please allow up to 10 days for your order to arrive, depending on shipping location, sometimes more for regional Australia. For international orders, please allow 14 – 21days from the date of dispatch.
Q. What is the returns & exchange Policy?
A. If your purchase is damaged or faulty in any way, we ask that you contact us at ytgoffroadsales@gmail.com with a photo of the issue and your order number. This must be done within 7 days of delivery. Once assessed by our team, we will provide a replacement or refund if stock is unavailable.
Exchanges are not applicable due to incorrect sizing or change of mind.
*Only purchases made directly from ytgoffroadsales@gmail.com are eligible to be returned.
Q. What if my order or product doesn’t arrive?
Australian Orders
A. If your product does not arrive within 30 days we ask that you contact us at ytgoffroadsales@gmail.com with your order number, so we can investigate for you. Products returned via Australia post due to not being collected from the post office or incorrect address will incur a $15 reshipping fee.
International Orders
A. If your product does not arrive within 45 days we ask that you contact us at ytgoffroadsales@gmail.com with your order number, so we can investigate for you. Products returned via Australia post due to not being collected from the post office or incorrect address will incur a $25 reshipping fee.
Q. What payment methods are available?
A. We accept Credit/Debit cards, Paypal, Afterpay and Zip payments.
*Zip & Afterpay is available for orders $100+
Q. What if I have a question?
A. You can email us at ytgoffroadsales@gmail.com